FAQs

Yes. We support customized appearance, power, battery capacity, color, light pole size and packaging according to your project requirements.

Our products are certified with CE, RoHS and ISO. We can provide complete test reports for customs clearance and government bidding projects.

The MOQ depends on models. Stock standard items accept small orders; customized products require a higher MOQ. Please contact us for detailed information.

Yes, sample orders are available for quality testing. Sample cost and freight will be charged, and we can discuss bulk order discount for future cooperation.

Absolutely. We can print your brand logo, customize housing design, control system and package to build your own brand.

Please send us your requirements, including product model, power, quantity, customization demands and destination port. We will offer the best formal quotation within 24 working hours.

Standard stock orders: 7–15 working days. OEM & customized bulk orders generally take 20–35 working days based on order quantity.

Every product undergoes strict aging test, IP waterproof test and lighting performance test before shipment. We support pre-shipment inspection. All raw materials are inspected when incoming.

Sure, warmly welcome you to visit our manufacturing base. Please inform us in advance of your schedule, and we will arrange everything well for you.

Yes, we ship to all countries globally. We work with reliable sea, air and express freight forwarders. We can deliver goods to your nominated port or address.

Lamp heads are packed with foam inside export cartons. Light poles are protected by woven bags. Custom export packaging is available upon request.

We can supply commercial invoice, packing list, bill of lading, certificate of origin and product certification documents for customs clearance and tender projects.

Sea freight: 20–45 days depending on destination. Air freight: 5–10 days. Express delivery for samples: 3–7 working days.

Yes. We supply English version installation manuals for all models. Electronic PDF files are provided free of charge; printed hard copies can be arranged upon request.

Sure. We can offer CAD dimension drawings of lamp heads and light poles for your project design and construction drawing work.

Yes. IES photometric files are available for most models, which can be used for lighting simulation and road illumination design.

The standard warranty period is 3–5 years, varying by different product models. Please consult our sales team for detailed warranty terms of specific items.

The warranty covers failures caused by manufacturing defects. It does NOT cover damage from improper installation, human destruction, lightning strikes, natural disasters or unauthorized disassembly.

Please contact us with order number, product photos, fault description and video evidence. Our technical team will respond quickly and provide targeted solutions.